Wholefood Earth, Unit 6b Thomas way, Lakesview Business Park, Canterbury, Kent, CT3 4JZ

Our store is open 6 days a week Mon – Fri: 9.00am – 6:00 | Sat: 10am – 5pm

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Wholefood Earth Limited.

Trading Name: Wholefood Earth.
Company Registration number: 9650943 registered in England and Wales.
Registered address: Wholefood Earth, Unit 6b Thomas way, Lakesview Business Park, Canterbury, Kent, CT3 4JZ.

Frequently Asked Questions

What payment methods can I use?
We accept payments through PayPal and Klarna Express Checkout. Card accepted are Visa, Maestro, MasterCard, American Express and all major debit or credit cards.
How do I know my credit/debit card transaction is secure?
At Wholefood Earth we take security very seriously. We have partnered with the best names in Internet security to provide a secure and safe shopping experience. Please refer to our terms & conditions for in-depth legal information but please be reassured that we do not store credit/debit card details.
Can I pay by cheque or postal order?
No I’m sorry we don’t accept these.
Do prices shown on the site contain VAT?
If a product is VATable it will be included in the price shown on our site.
What is the minimum order for free delivery?
The minimum order for free delivery within the UK (excluding the Channel Islands. Scottish highlands, Islands, Northern Ireland) is £35.
What is your delivery charge?
Orders under £35 are charged at a flat rate of £3.99 for all the orders up to 30kgs.
Do you ship internationally?
Yes we do ship internationally, please check with us by sending an email the cost of the shipping. Anywhere within Europe shipping cost will be calculated automatically during checkout.
How long will it take for delivery?
We provide tracked delivery Monday to Friday. Orders placed on Friday after 12pm will be dispatched on following Monday. Orders placed Monday to Friday till 12pm will be despatched same day for tracked delivery.
How do I track my order?
On the website homepage, click on ‘My Account’ at the top left of the page. Login using your username and password. From your account dashboard you can view your recent orders, track your orders, manage your shipping and billing addresses and change your password.
Will I get a receipt?
Yes. A copy of the delivery note will be emailed to you on completion of your order and at point of posting. We also include a hard copy of the delivery note in with your goods.
How do I make changes to my order once it has been placed?
If you have made an error when ordering your goods please contact our online customer support team on 01227 63 4142 or at hello@wholefoodearth.com
What happens if a product I have ordered is not in stock?
First we will try to make product available and send it with the order, if there is some delay we will inform you immediately that a product is not available to send with your order. We will refund in full, you will be contacted to inform you that this has happened.
What is your policy regarding refunds?
We do offer refunds if you are unhappy with products we have sent to you. Full details on how to do this can be found on our Returns & Refunds.
Who do I call if I am unable to log into my profile?
Please contact our online customer support team on 01227 63 4142 (Mon-Fri 9am-6pm) who will be able to help or send us an email on hello@wholefoodearth.com
What is Wholefood Earth’s policy on security & privacy?
For full details please refer to our terms & conditions and ‘Privacy and Cookie Policy’
Will you pass any of my details on to any other similar companies?
No. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes.
Where is the Wholefood Earth Outlet?
Please come and visit us our outlet in Canterbury. Unit 6b, Lakesview business Park, Canterbury CT3 4JZ.