What payment methods can I use?

We accept payments through ShopPay, Stripe, Amazon Pay and Klarna Pay Later. Card accepted are Visa, Maestro, MasterCard, American Express and all major debit or credit cards.

How do I know my credit/debit card transaction is secure?

At Whole Food Earth® we take security very seriously. We have partnered with the best names in Internet security to provide a secure and safe shopping experience. Please refer to our terms & conditions for in-depth legal information but please be reassured that we do not store credit/debit card details.

Can I pay by cheque or postal order?

No I’m sorry we don’t accept these.

Do prices shown on the site contain VAT?

If a product is VATable it will be included in the price shown on our site.

What is the minimum order for free delivery?

The minimum order for free delivery within the UK (excluding the Channel Islands. Scottish highlands, Islands, Northern Ireland) is £35.

What is your delivery charge?

Orders under £35 are charged at a flat rate which is calculated during the checkout process for all the orders up to 30kgs. Further, you can visit our delivery information page to find out in details.

Do you ship internationally?

Due to changes in international shipping policy we are currently unable to ship internationally. However we are looking into the matter and hopefully we will be able to in the near future.

How long will it take for delivery?

We provide tracked delivery Monday to Friday. Orders placed on Friday after 12pm will be dispatched on following Monday. Orders placed Monday to Friday till 12pm will be despatched same day for tracked delivery. Our standard delivery times are between 2 to 4 days. However, we offer Next day service during checkout. Next day service is usually between orders placed Monay to Thursday. All next day order must be placed before 12pm

How do I track my order?

On the website homepage, click on ‘My Account’ at the top left of the page. Login using your username and password. From your account dashboard you can view your recent orders, track your orders, manage your shipping and billing addresses and change your password. We dispatch every order with tracked delivery service and once your order is processed, we send the email to your given email address with the courier and tracking number details.

Will I get a receipt?

Yes. A copy of the delivery note will be emailed to you on completion of your order and at the point of posting. We also include a hard copy of the delivery note and invoice in with your goods.

How do I make changes to my order once it has been placed?'

If you have made an error when ordering your goods please contact our online customer support team on 01843 808081 or at hello@wholefoodearth.com

What happens if a product I have ordered is not in stock?

First, we will try to make the product available and send it with the order, if there is some delay we will inform you immediately that a product is not available to send with your order. We will refund in full, you will be contacted to inform you that this has happened.

What is your policy regarding refunds?

We do offer refunds if you are unhappy with the products we have sent to you. Full details on how to do this can be found on our Returns & Refunds.

Who do I call if I am unable to log into my profile?

Please contact our online customer support team on 01843 808081 (Mon-Fri 9am-5pm) who will be able to help or send us an email on hello@wholefoodearth.com

What is Wholefood Earth’s policy on security & privacy?

For full details please refer to our terms & conditions and ‘Privacy and Cookie Policy’

Will you pass any of my details on to any other similar companies?

No. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes.

Can I order online and collect in store?

Yes you can order online and come and collect from click & collect centre located in 59-63 Hopes Lane, Ramsgate, CT12 6UW. Please press the bell at the click & collect door and a staff member will greet you and handover your parcel.

'If you purchase the same products regularly, you can easily re-order them by copying your previous order.'

Go to your Order History page. The complete item list of a specific order can be re-added to the cart by clicking on the icon

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General & Pay Later FAQ'S

Be sure to read below for answers to your questions!

General & Pay Later FAQ'S

General FAQ's