Delivery Information
Free Delivery (Non-Club Orders)
- Any order over £35 shipped to the UK (except Northern Ireland and remote postcodes) qualifies for Free Shipping on our Standard Delivery Service.
- For remote postcodes, delivery may take longer.
- For Northern Ireland, prices are calculated at checkout.
Next Day Delivery for Mainland UK (Non-Club Orders)
- Orders over £70 being shipped to Mainland UK qualify for Free Next Day Shipping (Mainland UK only) on our premium tracked and signed service.
- Bulk Products: Orders with products larger than 3kg may take up to 4 to 6 days (longer for remote postcodes).
- Exclusions: Orders outside Mainland UK are not eligible for next-day delivery.
- Remote Postcodes: Next-day delivery service is not available; delivery may take 2-3 days.
Club Orders
- No Hidden Fees: Club prices are exclusive to members and are the lowest possible, with no hidden fees.
- Delivery Fee for Club Orders: from £4.95, shipped to the UK (except Northern Ireland and remote postcodes)
- Club Free Delivery for orders over £50, shipped to the UK (except Northern Ireland and remote postcodes)
- Bulk Products: Orders with products larger than 3kg may take up to 4 to 6 days (longer for remote postcodes).
- Exclusions: Orders outside Mainland UK are not eligible for next-day delivery.
- Remote Postcodes: Next-day delivery service is not available; delivery may take 2-3 days.
Standard Shipping Services
Please allow 1-2 working days for your order to be picked, packed and collected from our Fulfilment Centre. All domestic orders are sent using Amazon Shipping, Royal Mail, or DPD Local services and ALL consignments are Tracked. Your order should Always be delivered within 3 working days from the date it was dispatched. The Standard Delivery (3-5 Working Days) Is Not A Guaranteed Service however shipping costs will be refunded only if the delay is exceptional or unreasonable. – UK Mainland Only. This Is Excluding Northern Ireland, Scottish Highlands and Islands.
Next Day Priority Shipping Services
We offer Next Day Priority Shipping for orders placed Monday - Thursday, anything ordered Next Day delivery on a Friday will be dispatched the following Monday. Please note that all orders placed must be placed before 12:00pm (midday) to ensure they are dispatched the same day, Any orders placed after 12:00pm (midday) will be dispatched the following working day. Next Day Priority Shipping Services are always entitled to a refund if they are delivered late. – For a full list of Next Day Priority Shipping Services, please see “Full Delivery Zone Details” at bottom of page. – UK Mainland Only. This Is Excluding Northern Ireland, Scottish Highlands and Islands.
Late Deliveries
Whole Food Earth Ltd cannot be held responsible for a late delivery when the courier is at fault. We require a signed guarantee contract for delivery. This law binding contract must be made at the latest of 3 days in advance.
Environmentally Responsible Packaging
When we use Boxes, we ONLY use 100% Recyclable Cardboard Boxes made in the UK bespoke for Whole Food Earth. The boxes have been custom designed to ensure very little to no cello tape is used during the dispatch process. Instead opting for a tape free clip on technique for sealing our packages. Sometimes a bit more protection is needed, and for such occasion we use a Recyclable Paper Packing Wrap to ensure your order isn't damaged in Transit; and as sad as it makes us we cannot ensure that Zero Cello tape is used either…after all we still need to ensure your order gets to you in good condition, especially if your box is on the heavier side, however we are constantly striving to remove redundant and harmful practices from our operations, and plastic is Number 1 on our list!
Carbon Neutral Delivery
Our deliveries with DPD are CARBON NEUTRAL. Whole Food Earth take our responsibility towards the environment very seriously; for this reason we have made it our aim to reduce the carbon footprint of our Company. We provide CO2-Neutral Shipping Via DPD LOCAL – At NO EXTRA CHARGE to you.
SHIPPING TABLE
|
COUNTRY |
SHIPPING PRICE |
PRICE |
|
UK MAINLAND |
Standard 2 to 4 days delivery Next Day Tracked and signed (Monday to Thursday)
|
£4.95 £6.45
|
|
OFFSHORE UK: |
TRACKED 48 (2-5 DAYS) (Weight Up to 2kg) more than 2kg rates are calculated by the courier at the checkout |
£4.95 |
|
EU PRIMARY –
|
Free Delivery for orders over 50€ Delivery 7€ for orders under 50€ |
7€ |
|
EU SECONDARY –
|
Shipping 4€ for orders over 50€ 11€ for orders under 50€ |
4€ and 11€ |