About us
Holding Ourselves Accountable
Accountability
We believe that trust and accountability go hand in hand. And when it comes to the food we eat, trust is important. This is why we provide give you everything you need to verify the origin, organic status, and contents of our product right there on the product page of our website.
On-Page Traceability
Accessing the Specification Sheet to check the standard of the food you consume has never been simpler. We want to empower you to trace your food from your plate to the source. That’s why all of our Specification documents are available on each of our product pages. Traceability is just one click away.
On-Page Certification
Organic certification is verified by third parties and shared directly with you on all organic product pages. Contained within the Product Specification Sheets found on each product page is certification of the GMO status of the product.
Being Sustainable
Sustainability
We believe that good food shouldn’t cost the earth, as such, sustainability matters to us dearly. That’s why we work tirelessly to find sustainable solutions throughout our business, from the shipping methods we use, right down to the payment gateway on our online store.
The Source
We actively seek sustainable sources for our goods, asking our suppliers the tough questions that we know matter to our customers.
Eco-Friendly Packaging
In 2021, we rolled out all-new packaging on Whole Food Earth® products. The new packaging is apt for kerbside recycling. As opposed to industrially compostable materials, kerbside recyclable materials empower our UK customers to participate in recycling (as industrial composting is not supported by many local authorities).
Sustainable Shipping
Our primary courier, DPD, participates in The UN Global Compact for Sustainable Development Goals (SDG). We regularly review our choice of corries for best service and sustainability, so that you know your order doesn’t come with an extra cost to the planet.
Wholesome Warehouse
Our UK-based warehousing facilities form a critical role in our business operations and as such are foremost in our sustainability considerations. All packaging into our warehouse leaves via the recycling or is repurposed in the packing sent to customers.
Online Payment Handling
Our primary payment portal, Shop Pay, holds a carbon offset initiative to remove enough CO₂ to offset Shop Pay deliveries. We regularly review our choice of payment gateway for best service and sustainability.
Our Customer Commitment
Our Commitment
We believe that clear and prompt communication is key to any relationship. That’s why we’re committed to providing outstanding customer services in the form of direct support (via phone or email), a no-quibble refund policy and swift delivery.
Wholesome Food, Wholesome Taste
Taste is what matters, it isn’t subjective. All of our products have been taste tested.