Frequently Asked Questions
Need help? Be sure to read below for answers to your questions!
We accept payments through PayPal, Stripe, Amazon Pay and Klarna Pay Later. Card accepted are Visa, Maestro, MasterCard, American Express and all major debit or credit cards.
At Wholefood Earth we take security very seriously. We have partnered with the best names in Internet security to provide a secure and safe shopping experience. Please refer to our terms & conditions for in-depth legal information but please be reassured that we do not store credit/debit card details.
No I’m sorry we don’t accept these.
If a product is VATable it will be included in the price shown on our site.
The minimum order for free delivery within the UK (excluding the Channel Islands. Scottish highlands, Islands, Northern Ireland) is £35.
Orders under £35 are charged at a flat rate which is calculated during the checkout process for all the orders up to 30kgs. Further, you can visit our delivery information page to find out in details.
Yes we do ship internationally, please check with us by sending an email the cost of the shipping. Anywhere within Europe shipping cost will be calculated automatically during checkout.
We provide tracked delivery Monday to Friday. Orders placed on Friday after 3pm will be dispatched on following Monday. Orders placed Monday to Friday till 3pm will be despatched same day for tracked delivery. Our standard delivery times are between 3 to 5 days. However, we offer Next day service during checkout.
On the website homepage, click on ‘My Account’ at the top left of the page. Login using your username and password. From your account dashboard you can view your recent orders, track your orders, manage your shipping and billing addresses and change your password. We dispatch every order with tracked delivery service and once your order is processed, we send the email to your given email address with the courier and tracking number details.
Yes. A copy of the delivery note will be emailed to you on completion of your order and at the point of posting. We also include a hard copy of the delivery note and invoice in with your goods.
If you have made an error when ordering your goods please contact our online customer support team on 01843 447 400 or at hello@wholefoodearth.com
First, we will try to make the product available and send it with the order, if there is some delay we will inform you immediately that a product is not available to send with your order. We will refund in full, you will be contacted to inform you that this has happened.
We do offer refunds if you are unhappy with the products we have sent to you. Full details on how to do this can be found on our Returns & Refunds.
Please contact our online customer support team on 01843 447 400 (Mon-Fri 9am-6pm) who will be able to help or send us an email on hello@wholefoodearth.com
For full details please refer to our terms & conditions and ‘Privacy and Cookie Policy’
No. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes.
Yes you can order online and come and collect from click & collect centre located in 22 Leigh Road, Haine business Park, Ramsgate CT12 5EU. Please press the bell at the click & collect door and a staff member will greet you and handover your parcel. Great News, if you live locally in Kent you can visit our store and can do shopping in store too.
If your question hasn't been answered? Contact us!
You can contact us via email, phone or chat on our website.
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Free delivery on orders value £35
Orders value £35 or more and is being delivered to Mainland UK qualify for free shipping.
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